Do you carry plus sizes?
1Sansome seeks to give everyone the opportunity to look good with our clothing. We carry a wide range of sizes and are constantly working with our suppliers to get an even wider range of sizes. Check out our "Curve" and "Plus" sections for larger sizes.
When will I receive my order?
Before placing an order, please refer to our Shipping info for the most accurate delivery estimates.
After you place an order with us, you'll receive an order confirmation via email. Once each item in your order is shipped, you'll receive a shipment notification email. This email will provide you with the estimated delivery time for your item. Please consider any holidays that might impact delivery times. There also have been some delays due to the COVID dilemma.
How can I track my package?/Where is my order?
Once each item in your order is shipped you'll receive a shipment notification email. This email will provide you with the estimated delivery time for your item. You can use the tracking number to monitor the progress of your order.
If you purchased several items, you will be notified separately when those items have shipped.
Do you ship internationally?
Yes. Please enter your address at checkout to see whether we can ship directly to your country.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
What payment methods do you accept?
We accept all major debit and credit cards, as well as Paypal, Google Pay, Shopify Pay and a few others.
Where are items shipped from/made?
We source products from all over the world, however, most of our products ship from, and are made in Asia.
Where are you located?
We are an American company based in San Francisco, California. Our products ship from all over the world.
Why was I given a refund?
Sometimes, we find out after a customer places an order that we have no more inventory for an item. When that happens, we automatically refund our customer for that item.
Can I adjust my order?
Once the order is placed, the order gets processed immediately in our warehouse system for fulfillment and delivery. In most cases we are unable to adjust the order after it has been placed. We are not able to adjust the order once it is shipped. However, we accept returns 30 days after you have received the item so please reach out to us for a return once you have received the item.
Please be sure to contact us via our firstname.lastname@example.org email to see if we are able to help you adjust your order. Please understand that it is often too late to make an adjustment to an order, depending on the order's status.
What happens if I received my order, but I would like to make an exchange for size or color?
We are sorry, but exchanges are not allowed. In some cases, we may ask you to send us the unwanted item, then we can issue a refund, and then you can order the item that you would like. Note that the customer is fully responsible for all costs to send items back and forth.
Can I cancel my order?
Yes, but only within a brief window of order placement. You must contact Customer Support with your cancellation request. We try to process each order quickly, and once a package is being prepared for shipment we can no longer make changes to it. Please note, if you contact us about cancellation on a Friday, our team may be unable to respond within the pre-shipment window.
What happens if my item was damaged in transit?
If your item is damaged in transit, please contact us as soon as you notice the problem. Send an email to email@example.com along with a photo showing the damage. If together we decide that the damage occurred outside of your means, then we will likely process a full refund for you.
What happens if I am missing an item from my order?
Please note that not all items ship from the same warehouse or location. Your order may ship in multiple shipments and packages.
Once each item in your order is shipped, you'll receive a shipment notification email. This email will provide you with the estimated delivery time for your item.
If you have not received a shipment notification for an item in more than 4 weeks or so, then please contact us so that we can help you find your missing item.
What happens if I have not received my order?
First, please look for your confirmation and shipment notification emails from us. We send out a confirmation email for each order we receive. Then, we will send you a shipment notification email when each item ships. If you still have not received your order, and you have no information, then please contact customer service at firstname.lastname@example.org.
When will sold out inventory be available again for purchase?
We hope to receive replenishment inventory on our best-selling items as soon as we can. When we do, we will make that item available for sale again on our site. Unfortunately, depending on the specific circumstance, not all products will become available again. Some products will simply be sold out and we will remove them from our site.
Is there a catalog of items that I can have mailed?
No, there is no physical catalog of our products. We are solely an ecommerce retailer, with no paper catalog.
I have additional questions. How do I get in contact with customer service?
For further questions, please send us an email at email@example.com and we will respond as soon as possible.
Why isn't my promo code working?
We are sorry for the inconvenience. If you find that your promo code isn't working then please check the below:
- You can only use one discount/promo code per order. This applies to our free shipping codes too.
- Discount/promo codes cannot be used for E-Gift Cards or for any shipping charges.
- As our discount/promo codes vary so do the terms and conditions of each, so make sure you check when you receive any codes. Codes may only be valid for certain items and the majority of codes will have an expiry date.
- Some codes will only work for specific people or for specific countries. The terms and conditions will state if the code can only be used in a certain country. If you've received the code in an email from 1Sansome then the code may also be locked to that email address. Make sure you're trying to use the code using your 1Sansome account that has the same email address as we sent the code to.